Shipping policy

Shipping Policy

At Elara Verve, we aim to deliver your orders quickly and reliably. To provide our UK customers with premium collections at competitive prices, our products are curated globally and shipped directly from our international distribution centers.

1. Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).
  • You will receive a confirmation email once your order has been shipped, including tracking details for your shipment.

2. Shipping Rates & Delivery Times (United Kingdom)

  • Standard Delivery (UK): This service is FREE on ALL orders. Delivery typically takes 5–10 business days after dispatch.
  • Total Estimated Delivery Time for Standard Free Delivery is 6–11 business days (Processing + Shipping).

3. International Shipping

  • We currently deliver to selected international destinations.
  • Delivery times vary by country but typically range from 7–15 business days after dispatch.
  • Customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.

4. Tracking Your Order

  • We provide tracking information for every shipment.
  • You will receive a tracking link via email as soon as your order leaves our international warehouse.

5. Delays & Customs

While we strive to meet delivery timelines, delays may occur due to customs inspections, weather conditions, or unforeseen circumstances beyond our control. Elara Verve is not responsible for any customs fees or taxes applied to your order during or after shipping.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping details. Elara Verve is not liable for lost or delayed orders due to incorrect or incomplete addresses provided by the customer.

7. Contact Us

If you have any questions regarding shipping, please contact our support team:

Email: contact@elaraverve.com
Phone & WhatsApp: +44 20 3807 2142
UK Operations: 167-169 Great Portland St, London, W1W 5PF
Registered Office (Legal Entity): DRI-K MEDEIROS GESTAO DE RECURSOS HUMANOS LTDA, R Apucarana 60, Apt 194, Tatuapé, CEP: 03311-900, Brazil