FAQ
We accept all major credit and debit cards, as well as Apple Pay and Shop Pay. Your personal and payment details are completely safe with us — we use bank-level SSL encryption to ensure every transaction is 100% secure.
We work quickly to get your order processed as fast as possible. If you need to make changes or cancel, please contact our support team immediately. Once an order has entered processing at our distribution centre, we won't be able to alter it, but you can easily return it once it arrives.
Yes! We offer free standard delivery on all orders across the UK.
Once your order is processed, delivery typically takes 6 to 11 working days. Every order includes a tracking number sent directly to your email, allowing you to follow your parcel's journey from our distribution centre to your doorstep.
We're certain you'll love your Elara Verve bag, but if for any reason you want to send it back/exchange it. No problem! Start a return within 14 days of receiving your order here.
